💊 Important Notice: Understanding Your Prescription Order & Refill Process

 

Please read this carefully before contacting us about your medication order. Following these guidelines helps us keep our prices low and ensures the fastest possible delivery for everyone.

 

1. Order Fulfillment & Shipping

 

All medications are shipped directly to you from our partner compounding pharmacies.

The Only Exception: If you specifically requested that your prescription be shipped to the Superior Genetix Health & Wellness clinic for in-person pickup, this will be arranged and communicated to you separately.

The specialized pharmacies we utilize are high-volume, state-of-the-art facilities that process tens of thousands of specialized orders daily. This efficiency is key to maintaining the exceptional pricing we offer you.

Crucial Policy: Once your refill invoice is paid, the order is immediately confirmed and entered into the pharmacy’s queue. We cannot modify, change, or cancel the order after payment is completed.

 

2. Your Refill Timeline: What to Expect

 

Understanding this process will help you track your order without delay.

Step Action Time Frame
Payment & Confirmation You pay your invoice. Superior Genetix Health & Wellness immediately confirms the refill order with the pharmacy. INSTANT
Clinic Email You will receive an email confirmation from the clinic that your order has been successfully placed with the pharmacy. Within 24 Hours of Payment
Pharmacy Processing & Shipping The pharmacy processes the order, prepares the medication, and ships it. 5-7 Business Days
Cold Packed Orders Due to very high demand and specific preparation requirements, cold pack orders have a longer lead time. Up to 7 Business Days
Delivery Once shipped, the pharmacy will send you a tracking number, and the medication will arrive shortly thereafter. Varies by Carrier

 

3. When You Should Contact Us

 

We appreciate your patience! Please hold your inquiries unless one of the following has occurred:

  1. Missing Confirmation: You paid your invoice but did NOT receive the order confirmation email from the clinic within 24 hours.
  2. Missing Tracking: The standard time frame has passed and you still have not received a shipping tracking number from the pharmacy.
    • 7 Business Days for standard prescriptions.
    • 10 Business Days for orders requiring special packing such as refrigeration.

Pro Tip: Always check your spam or junk folder first! Emails from both the clinic and the pharmacy may sometimes be filtered.

 

Understanding Potential Variables

 

While we strive for the fastest possible turnaround, the shipping time is subject to variables outside of our direct control. These include:

  • Extreme weather events affecting shipping lanes.
  • Fluctuations in pharmacy order volume (e.g., peak seasons).
  • Major national holidays.
  • Logistics involved with medications that require refrigeration or delicate handling (e.g., glass vials).

 

4. Our Commitment to Low Prices & Efficient Communication

 

Our dedication to streamlined, efficient processes is how we keep your medication prices low.

If you do need to contact us based on the criteria above, please follow this process:

  1. Use Our Dedicated Contact Form: For the fastest and most detailed response, PLEASE use the Contact Us page on our website. This ensures your query is routed to the correct department immediately.[CLICK HERE TO CONTACT US NOW]
  2. Response Time: Please allow us up to 24 hours to provide a prompt and detailed response. We promise to address your concern thoroughly.

Thank You,

The Team at Superior Genetix Health & Wellness

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